--
-- Host: localhost    Database: wvox_gs_callservicios
-- ------------------------------------------------------


--
-- Table structure for table `abandonadas`
--

CREATE TABLE `abandonadas` (
  `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
  `skill_name` varchar(64) NOT NULL,
  `skill_id` varchar(64) NOT NULL,
  `conn_id` varchar(64) NOT NULL,
  `date` timestamp NOT NULL DEFAULT current_timestamp() ON UPDATE current_timestamp(),
  `result` varchar(64) NOT NULL,
  `ani` varchar(64) NOT NULL,
  `abandon_time` int(11) NOT NULL,
  `type_interaction` varchar(64) NOT NULL,
  `customer_id` varchar(64) NOT NULL,
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`)
) ENGINE=InnoDB AUTO_INCREMENT=712 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

--
-- Dumping data for table `abandonadas`
--

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GPV','4118','5102.2800.9593.1732199106.18793','2024-11-21 14:28:28','ABANDON','5566255102',170,'inbound','','2024-11-21 14:35:00','2024-11-21 14:35:00');

--
-- Table structure for table `callserviciosalls`
--

CREATE TABLE `callserviciosalls` (
  `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
  `skill_name` varchar(64) NOT NULL,
  `skill_id` varchar(64) NOT NULL,
  `inbound_calls` int(11) NOT NULL,
  `answer_calls` int(11) NOT NULL,
  `abandon_calls` int(11) NOT NULL,
  `service_level_10seg` decimal(6,2) NOT NULL,
  `service_level_20seg` decimal(6,2) NOT NULL,
  `service_level_30seg` decimal(6,2) NOT NULL,
  `abandon` decimal(6,2) NOT NULL,
  `asa` decimal(6,2) NOT NULL,
  `ata` decimal(6,2) NOT NULL,
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`)
) ENGINE=InnoDB AUTO_INCREMENT=977 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

--
-- Dumping data for table `callserviciosalls`
--

INSERT INTO `callserviciosalls` VALUES (1,'VENTAS GPV','4118',1,1,0,100.00,100.00,100.00,0.00,1.00,0.00,'2024-09-19 21:53:29','2024-09-19 21:57:40'),(2,'TEST','4260',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-19 21:53:29','2024-09-19 21:57:40'),(3,'Redes','4156',3,2,1,66.67,66.67,66.67,33.33,1.00,115.00,'2024-09-19 21:53:29','2024-09-19 21:57:40'),(4,'PAGOS LS','4155',1,1,0,100.00,100.00,100.00,0.00,1.00,0.00,'2024-09-19 21:53:29','2024-09-19 21:57:40'),(5,'Mesa de control','4157',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-19 21:53:30','2024-09-19 21:57:40'),(6,'LINEA DE SERVICIO','4154',44,42,2,72.73,72.73,72.73,4.55,29.38,37.50,'2024-09-19 21:53:30','2024-09-19 21:57:40'),(7,'FIDELIZACION_OUTBOUND','4153',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-19 21:53:30','2024-09-19 21:57:40'),(8,'FIDELIZACION_INBOUND','4149',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-19 21:53:30','2024-09-19 21:57:40'),(9,'12666 AGENTE','4246',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-19 21:53:30','2024-09-19 21:57:40'),(10,'12662 Agente','4253',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-19 21:53:30','2024-09-19 21:57:40'),(11,'12661 Agente','4249',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-19 21:53:30','2024-09-19 21:57:40'),(12,'12658 Agente','4255',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-19 21:53:30','2024-09-19 21:57:40'),(13,'12657 Agente','4256',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-19 21:53:30','2024-09-19 21:57:40'),(14,'12656 Agente','4257',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-19 21:53:30','2024-09-19 21:57:40'),(15,'12651 Agente','4259',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-19 21:53:30','2024-09-19 21:57:40'),(16,'12650 Agente','4254',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-19 21:53:30','2024-09-19 21:57:40'),(17,'VENTAS GPV','4118',5,5,0,100.00,100.00,100.00,0.00,0.20,0.00,'2024-09-23 22:30:00','2024-09-24 04:30:00'),(18,'TEST','4260',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-23 22:30:00','2024-09-24 04:30:00'),(19,'Redes','4156',23,22,1,86.96,86.96,86.96,4.35,7.64,0.00,'2024-09-23 22:30:00','2024-09-24 04:30:00'),(20,'PAGOS LS','4155',14,13,1,57.14,64.29,71.43,7.14,80.62,0.00,'2024-09-23 22:30:00','2024-09-24 04:30:00'),(21,'Mesa de control','4157',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-23 22:30:00','2024-09-24 04:30:00'),(22,'LINEA DE SERVICIO','4154',208,202,6,85.58,86.06,87.02,2.88,10.37,86.83,'2024-09-23 22:30:00','2024-09-24 04:30:00'),(23,'FIDELIZACION_OUTBOUND','4153',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-23 22:30:00','2024-09-24 04:30:00'),(24,'FIDELIZACION_INBOUND','4149',4,4,0,100.00,100.00,100.00,0.00,0.00,0.00,'2024-09-23 22:30:00','2024-09-24 04:30:00'),(25,'12666 AGENTE','4246',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-23 22:30:00','2024-09-24 04:30:00'),(26,'12662 Agente','4253',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-23 22:30:00','2024-09-24 04:30:00'),(27,'12661 Agente','4249',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-23 22:30:00','2024-09-24 04:30:00'),(28,'12658 Agente','4255',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-23 22:30:00','2024-09-24 04:30:00'),(29,'12657 Agente','4256',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-23 22:30:00','2024-09-24 04:30:00'),(30,'12656 Agente','4257',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-23 22:30:00','2024-09-24 04:30:00'),(31,'12651 Agente','4259',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-23 22:30:00','2024-09-24 04:30:00'),(32,'12650 Agente','4254',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-23 22:30:00','2024-09-24 04:30:00'),(33,'VENTAS GPV','4118',5,5,0,100.00,100.00,100.00,0.00,0.60,0.00,'2024-09-24 05:30:00','2024-09-25 04:30:00'),(34,'TEST','4260',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-24 05:30:00','2024-09-25 04:30:00'),(35,'Redes','4156',19,18,1,84.21,84.21,84.21,5.26,6.28,0.00,'2024-09-24 05:30:00','2024-09-25 04:30:00'),(36,'PAGOS LS','4155',10,10,0,90.00,90.00,90.00,0.00,24.00,0.00,'2024-09-24 05:30:00','2024-09-25 04:30:00'),(37,'Mesa de control','4157',1,1,0,100.00,100.00,100.00,0.00,1.00,0.00,'2024-09-24 05:30:00','2024-09-25 04:30:00'),(38,'LINEA DE SERVICIO','4154',174,167,7,88.51,88.51,89.66,4.02,13.46,57.86,'2024-09-24 05:30:00','2024-09-25 04:30:00'),(39,'FIDELIZACION_OUTBOUND','4153',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-24 05:30:00','2024-09-25 04:30:00'),(40,'FIDELIZACION_INBOUND','4149',4,3,1,75.00,75.00,75.00,25.00,0.33,125.00,'2024-09-24 05:30:00','2024-09-25 04:30:00'),(41,'12666 AGENTE','4246',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-24 05:30:00','2024-09-25 04:30:00'),(42,'12662 Agente','4253',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-24 05:30:00','2024-09-25 04:30:00'),(43,'12661 Agente','4249',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-24 05:30:00','2024-09-25 04:30:00'),(44,'12658 Agente','4255',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-24 05:30:00','2024-09-25 04:30:00'),(45,'12657 Agente','4256',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-24 05:30:00','2024-09-25 04:30:00'),(46,'12656 Agente','4257',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-24 05:30:00','2024-09-25 04:30:00'),(47,'12651 Agente','4259',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-24 05:30:00','2024-09-25 04:30:00'),(48,'12650 Agente','4254',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-24 05:30:00','2024-09-25 04:30:00'),(49,'VENTAS GPV','4118',5,5,0,100.00,100.00,100.00,0.00,0.60,0.00,'2024-09-25 05:30:00','2024-09-26 04:30:00'),(50,'TEST','4260',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-25 05:30:00','2024-09-26 04:30:00'),(51,'Redes','4156',26,25,1,92.31,92.31,92.31,3.85,5.00,0.00,'2024-09-25 05:30:00','2024-09-26 04:30:00'),(52,'PAGOS LS','4155',1,1,0,100.00,100.00,100.00,0.00,1.00,0.00,'2024-09-25 05:30:00','2024-09-26 04:30:00'),(53,'Mesa de control','4157',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-25 05:30:00','2024-09-26 04:30:00'),(54,'LINEA DE SERVICIO','4154',204,203,1,94.61,95.10,95.59,0.49,6.07,186.00,'2024-09-25 05:30:00','2024-09-26 04:30:00'),(55,'FIDELIZACION_OUTBOUND','4153',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-25 05:30:00','2024-09-26 04:30:00'),(56,'FIDELIZACION_INBOUND','4149',6,6,0,100.00,100.00,100.00,0.00,0.67,0.00,'2024-09-25 05:30:00','2024-09-26 04:30:00'),(57,'12666 AGENTE','4246',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-25 05:30:00','2024-09-26 04:30:00'),(58,'12662 Agente','4253',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-25 05:30:00','2024-09-26 04:30:00'),(59,'12661 Agente','4249',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-25 05:30:00','2024-09-26 04:30:00'),(60,'12658 Agente','4255',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-25 05:30:00','2024-09-26 04:30:00'),(61,'12657 Agente','4256',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-25 05:30:00','2024-09-26 04:30:00'),(62,'12656 Agente','4257',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-25 05:30:00','2024-09-26 04:30:00'),(63,'12651 Agente','4259',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-09-25 05:30:00','2024-09-26 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04:54:00'),(908,'12658 Agente','4255',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-11-17 05:06:00','2024-11-18 04:54:00'),(909,'12657 Agente','4256',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-11-17 05:06:00','2024-11-18 04:54:00'),(910,'12656 Agente','4257',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-11-17 05:06:00','2024-11-18 04:54:00'),(911,'12651 Agente','4259',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-11-17 05:06:00','2024-11-18 04:54:00'),(912,'12650 Agente','4254',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-11-17 05:06:00','2024-11-18 04:54:00'),(913,'VENTAS GPV','4118',5,0,5,0.00,0.00,0.00,100.00,0.00,101.00,'2024-11-18 05:06:00','2024-11-19 04:54:00'),(914,'TEST','4260',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-11-18 05:06:00','2024-11-19 04:54:00'),(915,'Redes','4156',1,0,1,0.00,0.00,0.00,100.00,0.00,28.00,'2024-11-18 05:06:00','2024-11-19 04:54:00'),(916,'PAGOS LS','4155',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-11-18 05:06:00','2024-11-19 04:54:00'),(917,'Mesa de 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16:42:00'),(971,'12661 Agente','4249',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-11-21 05:06:00','2024-11-21 16:42:00'),(972,'12658 Agente','4255',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-11-21 05:06:00','2024-11-21 16:42:00'),(973,'12657 Agente','4256',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-11-21 05:06:00','2024-11-21 16:42:00'),(974,'12656 Agente','4257',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-11-21 05:06:00','2024-11-21 16:42:00'),(975,'12651 Agente','4259',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-11-21 05:06:00','2024-11-21 16:42:00'),(976,'12650 Agente','4254',0,0,0,0.00,0.00,0.00,0.00,0.00,0.00,'2024-11-21 05:06:00','2024-11-21 16:42:00');

--
-- Table structure for table `chat1_llamadas`
--

CREATE TABLE `chat1_llamadas` (
  `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
  `agent_name` varchar(64) NOT NULL,
  `date` timestamp NOT NULL DEFAULT current_timestamp() ON UPDATE current_timestamp(),
  `destiny` varchar(64) NOT NULL,
  `telephone` varchar(64) NOT NULL,
  `cost` decimal(8,2) NOT NULL,
  `time_seg` int(11) NOT NULL,
  `time_min` int(11) NOT NULL,
  `cod_act` varchar(64) NOT NULL,
  `description_cod_act` varchar(64) NOT NULL,
  `cod_act_2` varchar(64) NOT NULL,
  `description_cod_act_2` varchar(64) NOT NULL,
  `type_interaction` varchar(64) NOT NULL,
  `customer_id` varchar(64) NOT NULL,
  `hang_up` varchar(64) NOT NULL,
  `campaign_id` varchar(64) NOT NULL,
  `conn_id` varchar(64) NOT NULL,
  `skill_id` varchar(64) NOT NULL,
  `skill_name` varchar(64) NOT NULL,
  `agent_id` varchar(64) NOT NULL,
  `comment` varchar(255) NOT NULL,
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

--
-- Dumping data for table `chat1_llamadas`
--


--
-- Table structure for table `detalle_llamadas`
--

CREATE TABLE `detalle_llamadas` (
  `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
  `agent_name` varchar(64) NOT NULL,
  `date` timestamp NOT NULL DEFAULT current_timestamp() ON UPDATE current_timestamp(),
  `destiny` varchar(64) NOT NULL,
  `telephone` varchar(64) NOT NULL,
  `cost` decimal(8,2) NOT NULL,
  `time_seg` int(11) NOT NULL,
  `time_min` int(11) NOT NULL,
  `cod_act` varchar(64) NOT NULL,
  `description_cod_act` varchar(64) NOT NULL,
  `cod_act_2` varchar(64) NOT NULL,
  `description_cod_act_2` varchar(64) NOT NULL,
  `type_interaction` varchar(64) NOT NULL,
  `customer_id` varchar(64) NOT NULL,
  `hang_up` varchar(64) NOT NULL,
  `campaign_id` varchar(64) NOT NULL,
  `conn_id` varchar(64) NOT NULL,
  `skill_id` varchar(64) NOT NULL,
  `skill_name` varchar(64) NOT NULL,
  `agent_id` varchar(64) NOT NULL,
  `comment` varchar(255) NOT NULL,
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`)
) ENGINE=InnoDB AUTO_INCREMENT=37220 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

--
-- Dumping data for table `detalle_llamadas`
--

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